**About Us:**
At Clarke-Rush, we pride ourselves on delivering exceptional HVAC services to our valued clients. Our team is dedicated to providing quality workmanship and outstanding customer support. As we continue to grow, we are looking for a motivated HVAC Dispatcher/Customer Service Representative to join our dynamic team.

**Position Overview:**
As an HVAC Dispatcher/Customer Service Representative, you will play a crucial role in ensuring our operations run smoothly and our customers receive the highest level of service. You will be the first point of contact for our clients, managing service requests, scheduling appointments, and supporting our technicians in the field. Your friendly demeanor and strong organizational skills will be essential in creating a positive experience for both customers and team members.

**Key Responsibilities:**

- **Customer Interaction:** Respond to incoming calls and emails from customers, addressing inquiries and service requests with professionalism and empathy.
- **Scheduling:** Coordinate and schedule service appointments for HVAC technicians, optimizing routes and ensuring timely service delivery.
- **Service Management:** Monitor ongoing service calls and communicate updates to customers and technicians, ensuring transparency and satisfaction.
- **Problem Solving:** Address customer concerns and resolve issues promptly, escalating to management when necessary to maintain service quality.
- **Documentation:** Maintain accurate records of service requests, technician assignments, and customer interactions in our database.
- **Team Support:** Collaborate with HVAC technicians and management to ensure seamless operations and exceptional service delivery.

**Qualifications:**

- Previous experience in a dispatcher or customer service role, preferably in the HVAC or construction industry.
- Strong communication skills, both verbal and written, with an ability to connect with clients and colleagues.
- Excellent organizational and multitasking skills, with a keen attention to detail.
- Proficient in using scheduling software and customer management systems.
- A positive attitude and a commitment to providing outstanding service.

**Why Join Us?**
At Clarke-Rush, we value our employees and foster a supportive work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. If you are passionate about customer service and want to be part of a dedicated team, we would love to hear from you.